PTS strives to offer appropriate services and resources to telecommunication companies
for project requirements.
a. Quality Management
PTS is performing International Quality Management Systems through consistent communication
with our clients and employees; we plan our business to exceed the expectations
of every client.
In our endeavor to reach this goal successfully, we meticulously follow the following points:
• Exceed client’s expectations by supplying the finest resources available.
• Distinguish ourselves by unrivaled quality of service and customer satisfaction.
• Maintaining a long term relationship with customers.
• Conducting our business honestly, ethically and with the highest degree of professionalism.
• To look at all emerging opportunities with enthusiasm and positive attitude.
• To appoint Individual Accounts Manager for all projects. The Account Manager thus
acts like a single window for all queries of Engineer work and movements.
b. Responsiveness
All queries of our customers are given top priority.
• Customer queries are channeled through our accounts manager, and if required the
whole machinery of PTS is put into action to resolve
the issue at the earliest.
• PTS insures minimum downtime, within its framework, and gives a fast turnaround,
a top priority.
c. Workforce
Human Capital is a key factor
The nature of our services means that quality depends on staff expertise.
For this reason, and in order to keep up with the rapid organic growth, policy is
directed towards the active recruitment of talented people, continuous investment
in improving our staff’s level of expertise and retaining staff by offering optimum
terms of employment and working conditions.
PTS invests relatively strongly in training existing and new staff.
The essential qualities of aspiring telecom engineers are kept up-to-date by means
of on- job training and a number of external courses.This coupled to the excellent
reward programs that we offer to our employees has made it possible to achieve the
lowest turnover rate in the industry over the past few years.
d. Our Vendor Network
Vendors are an important part of our organization linking us by the value chain
defined by the Customer – Supplier relationship. We get the best from our vendors
by maintaining supportive relationship with them.
Our suppliers have more than commercial relationship with us. They are also our
technology partners. They respect our initiative for prevention of defects and stress
on quality and reliability.
We have developed subcontractors who are active in site infrastructure activities.They
have been selected after a thorough selection process at our end, which involves
visiting their premises/Sites, seeing their work processes, talking to their staff,
auditing their technical and financial strength and taking an industry feedback
about their experience and work performance by performing a frequent evaluation
procedure as per our quality management system. All their processes are monitored
and their supervisory staff is involved in our project review meetings.